Policies & Procedures
We are adhering to the state's guidelines established by the Oregon Health Authority and guidance provided by the Oregon Board of Massage Therapists.
Booking & Scheduling Policy
A deposit is requested when booking a session. This is in regards to our cancellation/no-show fee policies. The deposit is applied to your amount due at time of treatment or is not charged when notice is given. If you are experiencing fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been exposed to COVID-19 or have been in close contact with a person infected with COVID-19, please reschedule for 14 days past the date of contact. By appointment only sessions are staggered with ample time in between clients for proper hygiene and sanitization.
Cancellation Policy
Please provide at least 14 hours notice if you need to reschedule or cancel a treatment. There is a $50 fee if a client fails to cancel within 14 hours. There is a $25 fee applied for Cupping Therapy appointments only if a client fails to cancel within 14 hours. If redeeming a Gift Certificate, the fee is applied to your remaining amount. This is out of respect for fellow clients who are looking to book a session and the schedule was full. It is also out of respect for the therapist who has planned their schedule around their appointments.
Late Arrival Policy
We regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. There is a $50 fee for a no-show. There is a $25 fee for a no-show to Cupping Therapy and 30 minute appointments. If redeeming a Gift Certificate, the fee is applied to your remaining amount. Clients who fail to show after two or more appointments may be asked to pre-pay for future services.
Screening for COVID-19
Clients must complete a questionnaire regarding COVID-19 specific questions before treatment.
Pre-session
Use of a no-touch thermometer is used to confirm both client’s and practitioner’s temperature. If temperature is higher than 99.7 degrees F, the session will be cancelled and client will not be able to reschedule for at least 14 days. All clients will be asked to wash their hands upon arrival to their appointment.
Face covering
All clients are required to wear a face covering upon arrival and during massage. Mask may be provided to client if need be. Practitioner utilizes a new face covering with each client and wears mask throughout the session.
Water
It is recommended clients bring their water bottle for use as needed.
Hygiene & Sanitization
All surfaces touched by both client and therapist will be sanitized with an EPA approved disinfectant. Linens and table coverings are changed. Bathroom is sanitized between each client. Hand sanitizer is available in the treatment area. HEPA air purifier is used within treatment area.
Informed Consent
Prior to or at your visit with us, you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year may also be asked to fill out this form. Prior to each massage session, the treatment plan will be discussed with you.
Treating Minors
Giving your child extra time to settle into their environment is beneficial to their massage treatment. If the child/teen is younger than 18 years old, the parent or guardian is asked to remain present or available during treatment.
Respect for Client Needs and Boundaries
The massage therapist is happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods or stop massage at any time.
Confidentiality
We treat all clients and conditions as confidential. As such, we will not discuss your visit with anybody outside our treatment session without your express permission.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.
Medical Insurance Coverage
We do not bill medical insurance directly. We can provide you with the proper documentation to file with your medical insurance company, if you wish to pay out-of-pocket and bill them personally. Insurance plans vary by contract. Your insurance company will most likely require a script or doctor's order (Rx) for therapy reimbursement. It is your responsibility to obtain one from your medical provider. Depending on your insurance requirements, your referral may be from a physician, osteopathic physician, pediatric physician, surgeon, naturopath, chiropractor, physician assistant, psychologist, optometrist, or advanced registered nurse practitioner licensed to practice in Oregon State. Please contact your insurance provider directly with questions you may have regarding your massage therapy benefits.
Accepted forms of payment due at time of appointment:
-We accept payment by App.
-Checks
-Cash (exact change)
Discounts
5% discount is offered to clients who commute in by bike/public transportation.
Gift Certificates
Available upon request. Must be redeemed within one year after date of purchase. Submit request in the message box below.
Refund Policy
Due to the nature of our business, we do not offer refunds for massage therapy services and gift certificates.
Gratuities
We politely decline gratuity at the studio.
Referring our therapist to friends and family or sharing a review on our Facebook page is always appreciated.
Out-Call Service
Treatment visits at the client’s home or office are dependent upon circumstances, location, amount of persons, availability, and time. Visit is subject to an added fee, which includes, gas, commute, packing and transport of equipment/supplies. Inquire about rates in the message box below. Please include name, email, and phone number for a reply.
Conduct
Inappropriate behavior will not be tolerated. Massage session will be terminated and client will not be allowed to return for future massage treatment. Our full fee will be expected.
Booking & Scheduling Policy
A deposit is requested when booking a session. This is in regards to our cancellation/no-show fee policies. The deposit is applied to your amount due at time of treatment or is not charged when notice is given. If you are experiencing fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been exposed to COVID-19 or have been in close contact with a person infected with COVID-19, please reschedule for 14 days past the date of contact. By appointment only sessions are staggered with ample time in between clients for proper hygiene and sanitization.
Cancellation Policy
Please provide at least 14 hours notice if you need to reschedule or cancel a treatment. There is a $50 fee if a client fails to cancel within 14 hours. There is a $25 fee applied for Cupping Therapy appointments only if a client fails to cancel within 14 hours. If redeeming a Gift Certificate, the fee is applied to your remaining amount. This is out of respect for fellow clients who are looking to book a session and the schedule was full. It is also out of respect for the therapist who has planned their schedule around their appointments.
Late Arrival Policy
We regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. There is a $50 fee for a no-show. There is a $25 fee for a no-show to Cupping Therapy and 30 minute appointments. If redeeming a Gift Certificate, the fee is applied to your remaining amount. Clients who fail to show after two or more appointments may be asked to pre-pay for future services.
Screening for COVID-19
Clients must complete a questionnaire regarding COVID-19 specific questions before treatment.
Pre-session
Use of a no-touch thermometer is used to confirm both client’s and practitioner’s temperature. If temperature is higher than 99.7 degrees F, the session will be cancelled and client will not be able to reschedule for at least 14 days. All clients will be asked to wash their hands upon arrival to their appointment.
Face covering
All clients are required to wear a face covering upon arrival and during massage. Mask may be provided to client if need be. Practitioner utilizes a new face covering with each client and wears mask throughout the session.
Water
It is recommended clients bring their water bottle for use as needed.
Hygiene & Sanitization
All surfaces touched by both client and therapist will be sanitized with an EPA approved disinfectant. Linens and table coverings are changed. Bathroom is sanitized between each client. Hand sanitizer is available in the treatment area. HEPA air purifier is used within treatment area.
Informed Consent
Prior to or at your visit with us, you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year may also be asked to fill out this form. Prior to each massage session, the treatment plan will be discussed with you.
Treating Minors
Giving your child extra time to settle into their environment is beneficial to their massage treatment. If the child/teen is younger than 18 years old, the parent or guardian is asked to remain present or available during treatment.
Respect for Client Needs and Boundaries
The massage therapist is happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods or stop massage at any time.
Confidentiality
We treat all clients and conditions as confidential. As such, we will not discuss your visit with anybody outside our treatment session without your express permission.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.
Medical Insurance Coverage
We do not bill medical insurance directly. We can provide you with the proper documentation to file with your medical insurance company, if you wish to pay out-of-pocket and bill them personally. Insurance plans vary by contract. Your insurance company will most likely require a script or doctor's order (Rx) for therapy reimbursement. It is your responsibility to obtain one from your medical provider. Depending on your insurance requirements, your referral may be from a physician, osteopathic physician, pediatric physician, surgeon, naturopath, chiropractor, physician assistant, psychologist, optometrist, or advanced registered nurse practitioner licensed to practice in Oregon State. Please contact your insurance provider directly with questions you may have regarding your massage therapy benefits.
Accepted forms of payment due at time of appointment:
-We accept payment by App.
-Checks
-Cash (exact change)
Discounts
5% discount is offered to clients who commute in by bike/public transportation.
Gift Certificates
Available upon request. Must be redeemed within one year after date of purchase. Submit request in the message box below.
Refund Policy
Due to the nature of our business, we do not offer refunds for massage therapy services and gift certificates.
Gratuities
We politely decline gratuity at the studio.
Referring our therapist to friends and family or sharing a review on our Facebook page is always appreciated.
Out-Call Service
Treatment visits at the client’s home or office are dependent upon circumstances, location, amount of persons, availability, and time. Visit is subject to an added fee, which includes, gas, commute, packing and transport of equipment/supplies. Inquire about rates in the message box below. Please include name, email, and phone number for a reply.
Conduct
Inappropriate behavior will not be tolerated. Massage session will be terminated and client will not be allowed to return for future massage treatment. Our full fee will be expected.