Policies
Booking & Scheduling Policy
A deposit is requested when booking a session. This is in regards to our cancellation/no-show fee policies. If experiencing fever, cough, or sore throat, the client will need to reschedule when they are no longer symptomatic. If there is COVID-19 or exposure to someone infected with COVID-19, please reschedule for 10 days past the date of contact. By appointment only sessions are staggered with ample time in between clients for proper hygiene and sanitization. The cancellation policy will be flexible if the client has known recent exposure to COVID-19 when rescheduling.
Cancellation Policy
Please provide at least 24 hours notice if rescheduling or cancellation is required. Consider sending someone else in your place for the appointment. There is a $50 fee if a client fails to cancel within 24 hours. If redeeming a Gift Certificate, the fee is applied to your remaining amount. This is out of respect for fellow clients who are looking to book a session at that time. It is also out of respect for the therapist who has planned their schedule around their appointments. Call or text (503)367-0264 to cancel.
Late Arrival Policy
I regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when my schedule will allow, I may be able to accommodate a partial or full appointment. This will be at professional discretion and only with proper, advanced notification of a client's late arrival. The original reservation fee will be charged.
No Show Policy
I understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, I ask that you call if you cannot keep your appointment. There is a $50 fee for a no-show. If redeeming a Gift Certificate, the fee is applied to your remaining amount. Clients who fail to show after two or more appointments may be asked to pre-pay for future services.
Informed Consent
Prior to working together, the client will be required to sign a policy notification form, general liability release form, and health intake form. This confirms client consent stating they have read the information, understand it, and agree to comply with professional massage therapy policies and procedures. Clients that have not been seen for 6 months are asked to fill out the forms. Prior to each massage session, a treatment plan will be discussed with you.
Treating Minors
Anyone under 18 must have a parent/guardian sign a general liability release form on behalf of the minor. The parent/guardian must remain on-site throughout the session for ages under 15. Giving children extra time to settle into their environment is beneficial to their massage treatment. The session is 60 minutes to offer clients time to build rapport with the therapist. If the client does not use the full 60 minutes, the rest of the session may be used to treat the caregiver who is present.
Respect for Client Needs and Boundaries
The massage therapist is happy to adjust pressure, temperature, musical volume, or work longer on an area or move on when requested. The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop massage at any time.
Confidentiality
I treat all clients and conditions as confidential. As such, I will not discuss your visit with anybody outside our treatment session without the client's expressed permission.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued when applicable. The client must also keep the massage therapist informed of any changes in health conditions.
Medical Insurance Coverage
I do not bill medical insurance directly. I can provide you with the proper documentation to file with your medical insurance company, if you wish to pay out-of-pocket and bill them personally. Insurance plans vary by contract. Your insurance company will most likely require a script or doctor's order (Rx) for therapy reimbursement. It is your responsibility to obtain one from your medical provider. Depending on your insurance requirements, your referral may be from a physician, osteopathic physician, pediatric physician, surgeon, naturopath, chiropractor, physician assistant, psychologist, optometrist, or advanced registered nurse practitioner licensed to practice in Oregon State. Please contact your insurance provider directly with questions you may have regarding your massage therapy benefits.
Accepted forms of payment due at time of appointment: Payment by app, card, check, and cash (exact change)
Discounts
5% discount is offered to clients who commute in by bike/public transportation.
Gift Certificates
Available for purchase. Must be redeemed within one year after date of purchase.
Refund Policy
Due to the nature of our business, I am unable to offer refunds for massage therapy services and gift certificates.
Gratuities
I appreciate the thoughtfulness without any expectation, and politely decline gratuity while at the clinic.
Referring a therapist to friends and family or sharing a helpful review is always appreciated.
Out-Call Service
A visit to the client’s home is available when medical necessity is required.
Conduct
Inappropriate behavior will not be tolerated. The massage therapy session will be terminated and the client will not be allowed to return for future massage treatment. Our time together will be documented and the full fee will be expected.
A deposit is requested when booking a session. This is in regards to our cancellation/no-show fee policies. If experiencing fever, cough, or sore throat, the client will need to reschedule when they are no longer symptomatic. If there is COVID-19 or exposure to someone infected with COVID-19, please reschedule for 10 days past the date of contact. By appointment only sessions are staggered with ample time in between clients for proper hygiene and sanitization. The cancellation policy will be flexible if the client has known recent exposure to COVID-19 when rescheduling.
Cancellation Policy
Please provide at least 24 hours notice if rescheduling or cancellation is required. Consider sending someone else in your place for the appointment. There is a $50 fee if a client fails to cancel within 24 hours. If redeeming a Gift Certificate, the fee is applied to your remaining amount. This is out of respect for fellow clients who are looking to book a session at that time. It is also out of respect for the therapist who has planned their schedule around their appointments. Call or text (503)367-0264 to cancel.
Late Arrival Policy
I regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when my schedule will allow, I may be able to accommodate a partial or full appointment. This will be at professional discretion and only with proper, advanced notification of a client's late arrival. The original reservation fee will be charged.
No Show Policy
I understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, I ask that you call if you cannot keep your appointment. There is a $50 fee for a no-show. If redeeming a Gift Certificate, the fee is applied to your remaining amount. Clients who fail to show after two or more appointments may be asked to pre-pay for future services.
Informed Consent
Prior to working together, the client will be required to sign a policy notification form, general liability release form, and health intake form. This confirms client consent stating they have read the information, understand it, and agree to comply with professional massage therapy policies and procedures. Clients that have not been seen for 6 months are asked to fill out the forms. Prior to each massage session, a treatment plan will be discussed with you.
Treating Minors
Anyone under 18 must have a parent/guardian sign a general liability release form on behalf of the minor. The parent/guardian must remain on-site throughout the session for ages under 15. Giving children extra time to settle into their environment is beneficial to their massage treatment. The session is 60 minutes to offer clients time to build rapport with the therapist. If the client does not use the full 60 minutes, the rest of the session may be used to treat the caregiver who is present.
Respect for Client Needs and Boundaries
The massage therapist is happy to adjust pressure, temperature, musical volume, or work longer on an area or move on when requested. The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop massage at any time.
Confidentiality
I treat all clients and conditions as confidential. As such, I will not discuss your visit with anybody outside our treatment session without the client's expressed permission.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued when applicable. The client must also keep the massage therapist informed of any changes in health conditions.
Medical Insurance Coverage
I do not bill medical insurance directly. I can provide you with the proper documentation to file with your medical insurance company, if you wish to pay out-of-pocket and bill them personally. Insurance plans vary by contract. Your insurance company will most likely require a script or doctor's order (Rx) for therapy reimbursement. It is your responsibility to obtain one from your medical provider. Depending on your insurance requirements, your referral may be from a physician, osteopathic physician, pediatric physician, surgeon, naturopath, chiropractor, physician assistant, psychologist, optometrist, or advanced registered nurse practitioner licensed to practice in Oregon State. Please contact your insurance provider directly with questions you may have regarding your massage therapy benefits.
Accepted forms of payment due at time of appointment: Payment by app, card, check, and cash (exact change)
Discounts
5% discount is offered to clients who commute in by bike/public transportation.
Gift Certificates
Available for purchase. Must be redeemed within one year after date of purchase.
Refund Policy
Due to the nature of our business, I am unable to offer refunds for massage therapy services and gift certificates.
Gratuities
I appreciate the thoughtfulness without any expectation, and politely decline gratuity while at the clinic.
Referring a therapist to friends and family or sharing a helpful review is always appreciated.
Out-Call Service
A visit to the client’s home is available when medical necessity is required.
Conduct
Inappropriate behavior will not be tolerated. The massage therapy session will be terminated and the client will not be allowed to return for future massage treatment. Our time together will be documented and the full fee will be expected.