Policies & Procedures
The following underlined changes below have been implemented regarding COVID-19.
Booking & Scheduling Policy
If you are experiencing fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19 impacted area or have been in close contact with a person infected with COVID-19, please reschedule for 14 days past the date of contact. This includes participation at in-person protests. By appointment only sessions are staggered with ample time in between clients for proper hygiene and sanitization.
Cancellation Policy
Please provide at least 14 hours notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 14 hours, half of the price of the service will be charged. This is out of respect for the therapist who has planned their schedule around their appointments. It is also out of respect for fellow clients who are looking to schedule appointments and the schedule was full. During COVID-19: Cancellation fee is waived at this time.
Late Arrival Policy
We regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who fail to show for appointments may be asked to pre-pay for future services.
Screening for COVID-19
Clients must complete a questionnaire via phone or email regarding COVID-19 specific questions before treatment.
Pre-session
Health intakes and update to client health forms will be conducted through phone or email if possible. Use of a no-touch thermometer is used to confirm both client’s and practitioner’s temperature. If temperature is higher than 99.7 degrees F, the session will be cancelled and client will not be able to reschedule for at least 14 days. All clients will be asked to wash their hands upon arrival to their appointment.
Face covering
All clients are required to wear a face covering upon arrival and during massage (except while face down) unless client is comfortable with mask on while in the face cradle. Mask may be provided to client if need be. Practitioner utilizes a new face covering with each client and wears mask throughout the session.
Water
Beverages will not be served at this time. It is recommended clients bring their water bottle for use as needed especially after treatment and to be kept with personal items.
Hygiene & Sanitization
Practitioner will change attire between each client. All surfaces touched by both client and therapist will be sanitized with an EPA approved disinfectant. Linens and table coverings are changed. Bathroom is sanitized between each client. Hand sanitizer is available in the treatment area. HEPA air purifier is used within treatment area.
Informed Consent
Prior to or at your visit with us, you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year may also be asked to fill out this form. Prior to each massage session, the treatment plan will be discussed with you.
Treating Minors
Giving your child extra time to settle into their environment is beneficial to their massage treatment. If the child is younger than 18 years old, the parent or guardian is asked to sit in during treatment.
Respect for Client Needs and Boundaries
The massage therapist is happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods or stop massage at any time.
Confidentiality
We treat all clients and conditions as confidential. As such, we will not discuss your visit with anybody outside our treatment session without your express permission.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.
Insurance Coverage
We currently do not bill health insurance at our location. We can provide a receipt for you to submit and reimburse directly.
Payment Method
We accept only the following at time of payment.
Apple Pay, Zelle, Venmo, PayPal
Discounts for current month
15% discount is offered to yoga teachers, fitness or group instructors/coaches, and those in the military only. 5% discount is offered to clients who commute in by bike/public transportation.
Gift Certificates
Available upon request. Must be redeemed within one year after date of purchase.
Refund Policy
Due to the nature of our business, we do not offer refunds for massage therapy services.
Gratuities
We do not accept gratuity.
Referring our therapist to friends and family is always appreciated.
Out Call Service
Treatment visits at the client’s home or office are dependent upon circumstances, location, amount of persons, availability, and time. House calls are subject to an added fee, which includes, gas, transportation, and packing of equipment and supplies. Please inquire about rates.
Conduct
Inappropriate behavior will not be tolerated. Massage session will be terminated and client will not be allowed to return for future massage treatment. Our full fee will be expected.
Booking & Scheduling Policy
If you are experiencing fever, cough, or sore throat, please reschedule your appointment for when you are no longer symptomatic. If you have been to a COVID-19 impacted area or have been in close contact with a person infected with COVID-19, please reschedule for 14 days past the date of contact. This includes participation at in-person protests. By appointment only sessions are staggered with ample time in between clients for proper hygiene and sanitization.
Cancellation Policy
Please provide at least 14 hours notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 14 hours, half of the price of the service will be charged. This is out of respect for the therapist who has planned their schedule around their appointments. It is also out of respect for fellow clients who are looking to schedule appointments and the schedule was full. During COVID-19: Cancellation fee is waived at this time.
Late Arrival Policy
We regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who fail to show for appointments may be asked to pre-pay for future services.
Screening for COVID-19
Clients must complete a questionnaire via phone or email regarding COVID-19 specific questions before treatment.
Pre-session
Health intakes and update to client health forms will be conducted through phone or email if possible. Use of a no-touch thermometer is used to confirm both client’s and practitioner’s temperature. If temperature is higher than 99.7 degrees F, the session will be cancelled and client will not be able to reschedule for at least 14 days. All clients will be asked to wash their hands upon arrival to their appointment.
Face covering
All clients are required to wear a face covering upon arrival and during massage (except while face down) unless client is comfortable with mask on while in the face cradle. Mask may be provided to client if need be. Practitioner utilizes a new face covering with each client and wears mask throughout the session.
Water
Beverages will not be served at this time. It is recommended clients bring their water bottle for use as needed especially after treatment and to be kept with personal items.
Hygiene & Sanitization
Practitioner will change attire between each client. All surfaces touched by both client and therapist will be sanitized with an EPA approved disinfectant. Linens and table coverings are changed. Bathroom is sanitized between each client. Hand sanitizer is available in the treatment area. HEPA air purifier is used within treatment area.
Informed Consent
Prior to or at your visit with us, you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year may also be asked to fill out this form. Prior to each massage session, the treatment plan will be discussed with you.
Treating Minors
Giving your child extra time to settle into their environment is beneficial to their massage treatment. If the child is younger than 18 years old, the parent or guardian is asked to sit in during treatment.
Respect for Client Needs and Boundaries
The massage therapist is happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods or stop massage at any time.
Confidentiality
We treat all clients and conditions as confidential. As such, we will not discuss your visit with anybody outside our treatment session without your express permission.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.
Insurance Coverage
We currently do not bill health insurance at our location. We can provide a receipt for you to submit and reimburse directly.
Payment Method
We accept only the following at time of payment.
Apple Pay, Zelle, Venmo, PayPal
Discounts for current month
15% discount is offered to yoga teachers, fitness or group instructors/coaches, and those in the military only. 5% discount is offered to clients who commute in by bike/public transportation.
Gift Certificates
Available upon request. Must be redeemed within one year after date of purchase.
Refund Policy
Due to the nature of our business, we do not offer refunds for massage therapy services.
Gratuities
We do not accept gratuity.
Referring our therapist to friends and family is always appreciated.
Out Call Service
Treatment visits at the client’s home or office are dependent upon circumstances, location, amount of persons, availability, and time. House calls are subject to an added fee, which includes, gas, transportation, and packing of equipment and supplies. Please inquire about rates.
Conduct
Inappropriate behavior will not be tolerated. Massage session will be terminated and client will not be allowed to return for future massage treatment. Our full fee will be expected.