Policies & Procedures
Arrival to Your Session
Please arrive for your appointment 15 minutes or more (if attending with children) prior to scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the session. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your session may be shortened in order to keep on schedule. The original treatment time will be charged.
Treating Minors
Giving your child extra time to settle into their environment is beneficial to their massage treatment.
If the child is younger than 18 years old, the parent or guardian is asked to sit in during treatment.
Cancellation Policy
Please provide at least 14 hours notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 14 hours, half of the price of the service will be charged. This is out of respect for the therapist who has planned their schedule around their appointments. It is also out of respect for fellow clients who are looking to schedule appointments and the schedule was full.
Late Arrival Policy
We regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who fail to show for appointments may be asked to pre-pay for future services.
Informed Consent
Prior to each massage session, the treatment plan will be discussed with you. At your visit with us, you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year may also be asked to fill out this form.
Respect for Client Needs and Boundaries
The massage therapist is happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods or stop massage at any time.
Confidentiality
We treat all clients and conditions as confidential. As such, we will not discuss your visit with anybody outside our treatment session without your express permission.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.
Insurance Coverage
We currently do not bill health insurance at our location. We can provide a receipt for you to submit and reimburse directly. We are looking to provide billing service in the near future.
Payment Method
We accept the following at time of payment.
Cash, debit, credit card, and PayPal
Venmo: @TheHorizonWellness
Apple Pay: (503)367-0264
Discounts for current month
15% discount is offered to yoga teachers, fitness or group instructors/coaches, and those in the military only. 5% discount is offered to clients who commute in by bike.
Gift Certificates
Available upon request. Must be redeemed within one year after date of purchase.
Refund Policy
Due to the nature of our business, we do not offer refunds for massage therapy services.
Gratuities
We do not accept gratuity.
Referring our therapist to friends and family is always appreciated.
Out Call Service
Treatment visits at the client’s home or office are dependent upon circumstances, location, amount of persons, availability, and time. House calls are subject to an added fee, which includes, gas, transportation, and packing of equipment and supplies. Please inquire about rates.
Conduct
Inappropriate behavior will not be tolerated. Massage session will be terminated and client will not be allowed to return for future massage treatment. Our full fee will be expected.
Please arrive for your appointment 15 minutes or more (if attending with children) prior to scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the session. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your session may be shortened in order to keep on schedule. The original treatment time will be charged.
Treating Minors
Giving your child extra time to settle into their environment is beneficial to their massage treatment.
If the child is younger than 18 years old, the parent or guardian is asked to sit in during treatment.
Cancellation Policy
Please provide at least 14 hours notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 14 hours, half of the price of the service will be charged. This is out of respect for the therapist who has planned their schedule around their appointments. It is also out of respect for fellow clients who are looking to schedule appointments and the schedule was full.
Late Arrival Policy
We regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who fail to show for appointments may be asked to pre-pay for future services.
Informed Consent
Prior to each massage session, the treatment plan will be discussed with you. At your visit with us, you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients that have not been seen for at least a year may also be asked to fill out this form.
Respect for Client Needs and Boundaries
The massage therapist is happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it. The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods or stop massage at any time.
Confidentiality
We treat all clients and conditions as confidential. As such, we will not discuss your visit with anybody outside our treatment session without your express permission.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.
Insurance Coverage
We currently do not bill health insurance at our location. We can provide a receipt for you to submit and reimburse directly. We are looking to provide billing service in the near future.
Payment Method
We accept the following at time of payment.
Cash, debit, credit card, and PayPal
Venmo: @TheHorizonWellness
Apple Pay: (503)367-0264
Discounts for current month
15% discount is offered to yoga teachers, fitness or group instructors/coaches, and those in the military only. 5% discount is offered to clients who commute in by bike.
Gift Certificates
Available upon request. Must be redeemed within one year after date of purchase.
Refund Policy
Due to the nature of our business, we do not offer refunds for massage therapy services.
Gratuities
We do not accept gratuity.
Referring our therapist to friends and family is always appreciated.
Out Call Service
Treatment visits at the client’s home or office are dependent upon circumstances, location, amount of persons, availability, and time. House calls are subject to an added fee, which includes, gas, transportation, and packing of equipment and supplies. Please inquire about rates.
Conduct
Inappropriate behavior will not be tolerated. Massage session will be terminated and client will not be allowed to return for future massage treatment. Our full fee will be expected.